Privacy Policy

Last updated: 28 October 2026

This Privacy Policy explains how Alastool Alkhas Company for Aviation, trading as Private Fleet Services ("we", "us", "our"), collects, uses, and protects personal information through our website, our private charter booking and operations app ("Sky Guide"), and our other services (together, the "Services").

1. Who we are

Private Fleet Services is a private jet charter company registered in Jeddah, Kingdom of Saudi Arabia (Commercial Registration No. 4030284062). We arrange private aircraft charter flights on behalf of our clients, working with licensed aircraft operators.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details — name, company name, phone number, email address, and billing address.
• Identity documents — national ID or passport number, required to arrange flight permits, airport clearances, and the charter contract for you or your passengers.
• Booking and flight details — requested routes, dates, passenger counts, special requirements, and communications about a quotation or booking.
• Payment confirmation — proof of payment (such as a bank transfer receipt) you provide to confirm a booking. We do not process card payments or store full payment card details ourselves.
• Account information — for our staff and authorized users of the Sky Guide app, a login email and basic profile information used to operate the service.
• Basic device/app information — standard technical information (such as device type and app version) needed to keep the app secure and working correctly.

3. How we use this information

• To prepare quotations, arrange and confirm charter flights, and issue the related contracts and invoices.
• To communicate with you about a booking, including schedule or operator changes.
• To obtain required flight permits, airport, and immigration clearances from the relevant authorities.
• To meet our legal, safety, and regulatory obligations as a charter services provider.
• To operate, secure, and improve our internal booking and operations systems.

4. Who we share information with

We do not sell personal information, and we do not share it with advertising or marketing networks. We do share it, only as needed to deliver a booked flight or as legally required, with:

• Aircraft operators fulfilling your charter, who need passenger and flight details to operate the flight safely and legally.
• Government, aviation, and immigration authorities, where required to obtain flight permits or clearances.
• Service providers who host our systems on our behalf (such as our cloud database and storage provider), under obligations to keep information secure and confidential.

5. Data security

Information is transmitted over encrypted (HTTPS) connections and stored on access-controlled systems. Access within our organization is limited to staff who need it to do their jobs — for example, Operations staff do not see client billing details, and Sales staff do not see operator pricing.

6. Data retention

We retain booking, contract, and identity-document information for as long as needed to fulfil a charter, meet our legal and regulatory record-keeping obligations (including aviation and tax requirements), and resolve any disputes, after which it is deleted or anonymized.

7. Your rights

You may ask us to access, correct, or delete the personal information we hold about you, subject to our legal obligation to retain certain records (such as those required for completed flights). To make a request, contact us using the details below.

8. Children's privacy

Our Services are intended for business use by adults arranging charter flights and are not directed at children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised.

10. Contact us